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Williams Furnace Company Return Policy
STANDARD RETURN GOODS POLICY Goods shall not be returned without written return goods authorization obtained from WFC. 1. A copy of the WFC Return Goods Authorization (RGA) form must accompany all returns 2. Only stock material is returnable. Material made to order is not returnable. Special orders are non-refundable. 3. Goods not accompanied by a Return Goods Authorization form will be returned at the expense of the customer. 4. Goods returned in original, unopened cartons are subject to a minimum restocking charge of 25%; shipping charges must be prepaid. A 50% restocking charge will apply for all merchandise returned valued under $100.00. 5. Goods returned in other than original carton/box and packing will be subject to additional charges for inspection and packaging. 6. Returns will be issued merchandise credit only, no refunds. WARRANTY REPAIRS are covered under the terms and conditions of the Limited Warranty policy.